Post-Delivery Support & Risk Monitoring
Strengthen supply continuity with U.S.-side monitoring, rapid issue verification,
and supplier coordination after the products arrive.
Overview
Once products arrive in the United States, small issues can quickly escalate into operational delays, line stoppages, or recurring quality concerns, especially when the supplier is overseas and difficult to reach in real time.
GI provides post-delivery support and supplier coordination on behalf of U.S. buyers, offering visibility, rapid issue verification, and consistent communication with Korean suppliers. This enables buyers to resolve issues faster, maintain production schedules, and improve overall supplier performance.
Deliverables
You will receive ongoing post-delivery support
and supplier performance monitoring services:
01 Supplier Communication Support
- Regular follow-up with Korean suppliers
- Technical Q&A clarification
- Documentation alignment (drawings, specs, QC forms)
- Consolidated feedback for internal teams
02 Issue Monitoring & Escalation
- Tracking product performance after arrival
- Field defect documentation and severity tagging
- Escalation to Korean supplier engineering/QC
- Coordination of corrective action timelines
03 Delivery & Schedule Coordination
- Monitoring supplier production and shipment schedules
- Early detection of delays or recurring issues
- Supplier reminders and bilingual communication
- Real-time updates for purchasing/operations teams
04 Issue Verification & Sorting Support (U.S.-Side)
-
Inspection and sorting at GI network warehouses
(including FTZ) - Immediate handling for products stored within GI facilities
- On-site dispatch to customer warehouses/3PLs when products are stored externally
- OK/NG/HOLD classification and isolation of defective lots
- Photo/video evidence package for supplier accountability
05 Monthly Stability Report
- Communication & activity log
- Issue summary and severity analysis
- Supplier responsiveness indicators
- Recommended mitigation actions
Benefits
GI’s post-delivery support & risk monitoring helps U.S. buyers:
Faster issue resolution through U.S.-side verification
Immediate inspection/sorting capability at GI facilities
(including FTZ)
Reduced operational delays and line-stop risks
Strong evidence-based accountability for Korean suppliers
Improved supply continuity without adding internal headcount
Clear and documented communication across time zones
Process
The workflow follows a predictable and transparent sequence:
STEP 1
Supplier Landscape Review
Shipment history, issue history, communication patterns.
STEP 2
Ongoing Check-ins & Monitoring
Scheduled coordination + updated issue log.
STEP 3
Escalation & Supplier Coordination
Quality deviations, scheduling issues, documentation gaps.
STEP 4
Issue Verification
(Inspection & Sorting)
GI warehouse goods → Immediate handling. Customer warehouse goods → On-site dispatch.
STEP 5
Monthly Reporting
Summary, issues, trends, and action recommendations.
FAQ
Q Why work with a third-party coordinator?
A Buyers often prefer a responsive U.S.-based representative who can verify issues quickly, communicate consistently, and manage time-zone barriers with Korean suppliers.
Q Do you handle financial disputes or collections?
A No. GI supports coordination and communication, but financial or legal disputes remain between buyer and supplier.
Q How frequently do you communicate with suppliers?
A Weekly, monthly, or project-based—customized to the buyer’s operational needs.
Contact Us
Strengthen supplier performance with proactive U.S.-side monitoring,
fast issue verification, and real-time coordination.
